Process Automation

Robotic Process Automation Services Provider & Solutions Company

In today’s fast-evolving era, when everything is becoming automated, why should a firm go about the same old tasks day-after-day? Why not automate such repeated tasks and increase productivity? Enter the era of Business Process Automation, a best practice employed by more and more firms across the globe.

What is Process Automation?

Simply put, Business Process Automation or BPA as it is commonly called, means using technology to automate day-to-day tasks using workflows. BPA uses advanced software systems to encourage process automation. BPA is broadly divided into the following four categories –

Basic level –

This type deals with the most basic jobs in the firm like organizing data and communications. So, this would essentially mean creating or introducing tools to store and streamline data as well as communications.

Process level –

Every firm uses a set number of processes that are designed to carry out various functions, be it hiring, onboarding, terminating, compensation, etc. Process level automation uses new software to help streamline the flow of these processes.

Integration level –

One step above the basic and process level, integration level business process automation studies all the human interventions and helps automate them using integration apps

Artificial Intelligence –

The most advanced level of automation, firms are increasingly using AI-powered process automation techniques to imitate human actions to carry out day-to-day and critical actions.

Robotic process automation –

The latest in the offering, Robotic process automation uses artificial intelligence and machine learning coupled with robotics to deal with high-volume and tedious tasks.

Process Automation key steps

Although a vast process and tailored to suit firms individually, BPA can be broadly broken down into the following key points-


Scoping – or identify tasks that need to be automated. These would essentially be repetitive ones that consume a lot of man hours and effort. But first, one needs to understand the existing business process workflows and to identify the loop holes or areas of improvement. Workflow creators typically make a visual representation of the current scenarios and create another one that would be the ideal workflow of the business process.

Understand the broader goals
Next logical step is to tie these new prototypes with the vision of the firm and specific requirements. These would also help create milestones to meet those goals

Choosing the right solution
At this step, the automation team zeroes in on the right automation software or tool to achieve the desired result. You could choose from ready-to-deploy solutions or design one that suits the specific requirement

Implementing –
Once the right tool is chosen, the team goes on to map out the new process using the new tool and automate the processes as well as define the new process workflow. The new business processes can be tested by the users and deployed accordingly

The new workflow definitely has to be integrated with the existing API. This ensures a smooth communication of the new tools or processes with the existing ones and to avoid any breakdown of system

User training
Every new change needs to be broadcasted and users trained per the new process. This would also help the users get accustomed to the new flow and get additional help, if required

How can Business Process automation help your firm?

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Paperless Work

Many firms are relying on paperwork even today. Automation helps cut down on cost, time, and effort associated with paperwork to bring the process online and automate it completely

Proof of Concept (4)

More Accuracy

An automated system is a fool-proof and error-free tool because of no human intervention and clearly defined procedural steps

Proof of Concept (5)

Happy Workforce, Happy Customers

With repetitive tasks out of their way, workforce can focus on bigger and more complex tasks. Customers, too, are happy because of better workflow results and cost saving methods.

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Enhanced Communication

With an error-free process in place, communication is streamlined between tools and between tools and workforce

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Boosting Revenue

BPA can greatly help firms boost their revenue by cutting down costs associated with workforce and tools to carry out the same old steps day-after-day

More Flexibility

Once a process is automated, new changes can be brought in effortlessly because the automated system is usually a seamless one

When not to go for process automation ?

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In most cases, process automation is hugely beneficial for your firm except for cases where human intervention is absolutely always required such as hotel booking, medical appointment booking, or even automatic vehicles (this is still in evolving phase, though). Whenever a high-level decision making is required, business process automation won’t work. In such a case, the tool used to automate a process can be considered to be automated, if not the process itself. That means, you could use a fully-independent and reliable hotel booking system but not automate the steps that require specific human intervention.